Welcome to Dashboard
Current Ticket Status
as of 10th to 17th of March 2019
- New Tickets
- Solved Tickets
- Open Tickets
Tickets By Request Type
Customer Satisfaction
9.8
1.6%
Performance Score
Excellent | 3,007 | 50% | |
Very Good | 1,674 | 25% | |
Good | 125 | 6% | |
Fair | 98 | 5% | |
Poor | 512 | 10% | |
Very Poor | 81 | 4% |
Recent Activities
Last activity: 2 hours ago
-
Louise added a time entry to the ticket Sales Revenue
2 hours ago -
Kevin added new attachment to the ticket Software Bug Reporting
5 hours ago -
Natalie reassigned ticket Problem installing software to Katherine
8 hours ago -
Katherine submitted new ticket Payment Method
Yesterday -
Katherine changed settings to ticket category Payment & Invoice
2 days ago
Agent Performance Points
![](../../assets/img/img15.jpg)
Katherine Lumaad
Technical Support
Executive Level
12,312 points
![](../../assets/img/img14.jpg)
Adrian Monino
Sales Representative
Master Level
10,044 points
![](../../assets/img/img23.jpg)
Rolando Paloso
Software Support
Super Elite Level
7,500 points
![](../../assets/img/img22.jpg)
Dyanne Rose Aceron
Sales Representative
Elite Level
6,870 points
70,30
86%
ReachedTime to Resolved Complaint
The average time taken to resolve complaints.
7m:32s / Goal: 8m:0s
69,31
69%
ReachedAverage Speed of Answer
Measure how quickly support staff answer incoming calls.
0m:20s / Goal: 0m:10s
Complaints Received
This Month165
0.3% than last month
The total number of complaints that have been received.
Overall Rating
Measures the quality or your support team’s efforts.
4.2
5.0
4,230
58%
4.0
1,416
24%
3.0
980
16%
2.0
401
8%
1.0
798
12%